Petalwyn Home accepts the payment methods displayed as available during checkout. Available options may vary depending on your device, location, order value, and the payment services currently enabled in our store.

Please review the available payment methods before submitting your order. We cannot accept cash, checks, bank transfers, or any payment method that is not offered through our official checkout.

All prices and payments on Petalwyn Home are processed in United States dollars (USD), unless another currency is expressly displayed at checkout.

If you use a payment method issued outside the United States, your bank or payment provider may apply currency-conversion charges, international transaction fees, or other fees. These charges are determined by your provider and are not collected or controlled by Petalwyn Home.

Payment is required when an order is placed. By submitting your order, you authorize the selected payment provider to authorize and charge the full order total, including applicable taxes and any charges disclosed at checkout.

Depending on your payment provider, an authorization may appear as pending before the payment is fully captured. The timing of authorization, capture, and settlement is controlled by the applicable bank or payment provider.

Product prices are shown on the relevant product pages. The complete amount payable will be displayed before you submit your order.

Applicable sales tax is calculated at checkout based on the information provided and applicable law. Please confirm that your shipping and billing details are accurate before completing payment.

If an obvious pricing or technical error is identified after an order is placed, we may contact you for instructions or cancel the affected order and issue a refund to the original payment method.

Payments are processed through Shopify and the secure payment providers enabled in our checkout. Petalwyn Home generally does not receive or store your complete payment-card number or card security code.

You should never send your complete card number, password, PIN, or security code to us by email, telephone, or through the contact form.

To protect customers and our business, orders may be reviewed for suspected fraud, unauthorized activity, or inaccurate information. We may request reasonable information needed to verify an order, such as confirmation of the purchaser's name, billing address, or order details.

We reserve the right to hold, decline, or cancel an order when payment cannot be verified or when we reasonably suspect fraudulent or unauthorized activity. If a captured payment is associated with a canceled order, the appropriate refund will be issued to the original payment method.

A payment may be declined because of incorrect billing information, insufficient funds, card restrictions, an expired payment method, or security controls imposed by the payment provider.

If payment fails, confirm that your details are correct or contact your bank or payment provider. An order is not confirmed until payment is successfully authorized and an order confirmation is issued.

An unsuccessful or repeated payment attempt may result in one or more temporary pending authorizations appearing on your account. A pending authorization is not necessarily a completed charge.

The release time for a pending authorization is determined by your bank or payment provider. If you believe you were charged more than once, contact us with your order number and transaction date. Do not send complete payment-card details.

Valid promotional codes must be entered at checkout before the order is submitted. Promotional codes may be subject to expiration dates, product exclusions, minimum order values, or other stated conditions.

Unless expressly stated otherwise, promotional codes cannot be combined, exchanged for cash, or applied retroactively to completed orders.

Contact us as soon as possible if you need to request an order change or cancellation. We cannot guarantee changes or cancellations after processing or fulfillment has begun.

Approved cancellations will be refunded to the original payment method.

Approved refunds are issued to the original payment method used for the purchase. We cannot redirect a refund to a different card, bank account, or payment method.

After we issue a refund, your bank or payment provider may require approximately 5-10 business days to post it to your account. Processing times are controlled by the payment provider and may vary.

If you do not recognize a charge or believe there is a payment error, please contact us first so we can investigate promptly. This does not limit any rights you may have through your bank, payment provider, or applicable law.

Information connected with your order and payment is handled as described in our Privacy Policy.