Shipping Policy

Last updated: September 16, 2026

This Shipping Policy explains how Petalwyn Home processes, ships, and delivers orders within the United States. Please review this information before placing an order.

1. Shipping Destinations

Petalwyn Home currently ships to valid delivery addresses within the United States. Available shipping options will be displayed during checkout after you enter your delivery address.

We do not currently offer international shipping. If we are unable to deliver an order to the address provided, we will contact you and issue a full refund for the affected item or order.

2. Shipping Costs

We provide free standard shipping on orders delivered to eligible addresses within the United States. No standard shipping charge will be added during checkout.

If an additional paid or expedited shipping option is offered, its price and estimated delivery time will be clearly displayed at checkout before payment.

3. Order Cut-Off Time

Our daily order cut-off time is 2:00 PM Arizona Time. Orders placed after this time are treated as having been received on the following business day.

4. Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Processing takes place Monday through Friday, excluding United States federal holidays. Processing time includes payment verification, order preparation, quality checks, and packaging.

During holidays, sales, or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

5. Estimated Delivery Time

After your order has been processed and transferred to the shipping carrier, standard transit normally takes 5–8 business days.

Business days do not include weekends or United States federal holidays. Delivery dates are estimates and are not guaranteed.

Delays may occur because of severe weather, carrier disruptions, peak shopping periods, incorrect or incomplete addresses, or circumstances outside our reasonable control.

6. Order Tracking

When tracking is available, you will receive a shipping confirmation email containing the carrier information and tracking number.

Tracking information may take up to 48 hours after dispatch to display its first update. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

7. Delivery Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

If you notice an error, contact us immediately. We will attempt to update the address if the order has not yet been dispatched, but address changes cannot be guaranteed after processing or shipment has started.

Additional shipping costs may apply if an order must be shipped again because the customer provided an incomplete or incorrect address.

8. Multiple Shipments

Products from the same order may occasionally be shipped in separate packages. When this happens, you may receive more than one tracking number.

You will not be charged additional standard shipping fees when we divide an order into multiple shipments.

9. Delayed or Lost Packages

If your order has not arrived by the estimated delivery date, please review the tracking information and check with household members, neighbors, building management, or the shipping carrier.

If the package is still missing, please contact us. We will review the shipment and, when appropriate, open an investigation with the carrier.

If a shipment is confirmed lost, we will provide an appropriate replacement or refund.

10. Damaged, Incorrect, or Incomplete Orders

Please inspect your order shortly after delivery. If an item arrives damaged, incorrect, or incomplete, contact us promptly and provide:

• Your full name and order number
• A clear description of the problem
• Clear photographs of the product
• Photographs of the shipping box and protective packaging
• A photograph of the shipping label, when available

We recommend reporting visible shipping damage within 48 hours of delivery. Prompt reporting helps us investigate the issue with the carrier but does not limit any rights available to you under applicable law.

11. Artificial Floral Products

Petalwyn Home sells artificial flower arrangements, artificial bouquets, artificial pampas grass, and related decorative products.

Some artificial floral products may arrive slightly compressed because of protective shipping packaging. Gentle reshaping and arranging may be required after unpacking.

Minor differences in positioning, fullness, shape, or perceived color may occur because of product assembly, lighting, screen settings, and photography. These minor differences are not normally considered shipping damage or product defects.

If your product arrives broken, materially damaged, or substantially different from the item ordered, please contact us and provide the photographs listed above. After reviewing the information, we may provide a replacement, refund, or another appropriate resolution.

12. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate your request if fulfillment has not started.

Once an order has been processed or shipped, it may no longer be possible to cancel or modify it.

Eligible products may be returned within 30 days in accordance with our Return & Refund Policy.

13. Contact Us