Return & Refund Policy

Last updated: September 16, 2026

We want you to understand your return and refund options before making a purchase. This policy applies to purchases made directly through Petalwyn Home and delivered within the United States.

1. Standard 30-Day Return Period

Eligible products may be returned within 30 days after the confirmed delivery date.

To qualify for a standard return, the product must:

• Be unused, unaltered, and in resalable condition
• Include its original packaging, accessories, and components
• Include proof of purchase or the Petalwyn Home order number
• Not be marked as final sale or non-returnable before purchase
• Be returned according to the instructions provided by our customer support team

Products sent without prior return authorization may be delayed, refused, or returned to the sender.

2. How to Start a Return

Before sending any product, contact our customer support team at contact@petalwynhome.com.

Please include:

• Your full name
• Your order number
• The email address used when placing the order
• The product you want to return
• The reason for the return
• Clear photographs if the product is damaged, defective, or incorrect

If the return is approved, we will provide return instructions and the applicable return address. The authorized return address may be different from our business mailing address.

3. Change-of-Mind Returns

Change-of-mind returns are accepted for eligible products within the 30-day return period.

The customer is responsible for the return shipping cost and for packaging the product securely. We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

Petalwyn Home is not responsible for customer-returned packages that are lost or damaged before reaching the authorized return location.

We do not charge a restocking fee for eligible returns.

4. Artificial Floral and Decorative Products

Artificial flower arrangements, artificial bouquets, artificial pampas grass, and other artificial decorative products are eligible for a standard return when they meet the conditions in Section 1.

Some artificial floral products may arrive slightly compressed because of protective shipping packaging. Gentle reshaping and arranging after unpacking are normally required and are not considered product defects.

Minor differences in positioning, fullness, shape, or perceived color may occur because of product assembly, lighting, photography, and screen settings. These minor differences are not normally considered defects.

If an artificial floral or decorative product arrives broken, materially damaged, defective, or different from what you ordered, contact us promptly and provide:

• Your order number
• Clear photographs of the entire product
• Close-up photographs of the damaged or incorrect areas
• Photographs of the packaging and shipping box
• A photograph of the shipping label, when available

We recommend reporting visible shipping damage within 48 hours of delivery so that we can review the condition promptly. This reporting recommendation does not limit any rights available under applicable law.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us promptly. Please do not discard the product, packaging, or shipping label until we have reviewed the issue.

When the issue is confirmed, the available resolution may include:

• A replacement product
• A full or partial refund
• Replacement parts, when appropriate
• A prepaid return shipping label, when a return is required

Petalwyn Home will cover approved reasonable return shipping costs when a return is required because the product arrived damaged, defective, or different from what was ordered.

6. Non-Returnable Products

The following products cannot normally be returned:

• Products clearly marked as final sale or non-returnable before purchase
• Personalized, customized, or made-to-order products
• Gift cards
• Products damaged through misuse, neglect, accidental damage, improper handling, or improper cleaning after delivery
• Products that have been altered or modified
• Products returned without essential components, accessories, or packaging when their absence prevents resale
• Products returned after the applicable return period

These exclusions do not apply when a product is defective, damaged during delivery, incorrect, or subject to consumer rights that cannot legally be excluded.

7. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for purchasing and paying for return shipping.

If the return is caused by our error or by a product that arrived damaged, defective, or incorrect, we will provide a prepaid return label or reimburse an approved reasonable return shipping cost.

Original expedited or optional shipping charges are not refundable for change-of-mind returns. This does not apply when the entire order is refunded because of our error or when applicable law requires otherwise.

8. Return Packaging

Returned products must be packaged carefully to prevent damage during transportation.

Whenever possible, use the original box and protective packaging. Include all accessories, components, manuals, and promotional items supplied with the product.

A refund may be reduced when a product is returned damaged, incomplete, or in a condition resulting from handling beyond what was reasonably necessary to inspect it, subject to applicable law.

9. Return Inspection

After an authorized return is delivered to the designated return location, we normally inspect it within 3 business days.

We will notify you by email when the return has been received and inform you whether the refund has been approved.

10. Refunds

Approved refunds are issued to the original payment method used for the order. We normally submit an approved refund within 3 business days after completing the return inspection.

After we submit the refund, it may take approximately 5–10 business days for the amount to appear in your account. The exact processing time depends on your bank, card issuer, or payment provider.

Petalwyn Home cannot send a refund to a different card, bank account, or payment method.

11. Partial Refunds

A partial refund may be considered when:

• Only part of an order is affected
• A product has minor damage but remains usable and the customer agrees to keep it
• Components or accessories are missing from the return
• The product has been used, altered, or damaged after delivery
• The returned product is not in its original condition

Any proposed deduction or partial refund will be communicated before the refund is finalized and will be handled in accordance with applicable law.

12. Exchanges and Replacements

For eligible change-of-mind returns, the fastest way to obtain a different product is normally to return the original product and place a new order after the return has been approved.

If a product arrived damaged, defective, or incorrect, contact us before placing a replacement order. We will review the issue and provide the appropriate instructions.

13. Order Cancellations

Contact us as soon as possible if you want to cancel an order. We will try to cancel it if processing or fulfillment has not started.

Once an order has been processed or shipped, cancellation may no longer be possible. You may request a return after delivery if the product is eligible under this policy.

14. Missing Refunds

If we have confirmed that a refund was issued but you have not received it:

1. Check the original payment account again.
2. Contact your card issuer, bank, or payment provider.
3. Allow the full 5–10 business-day processing period.
4. Contact us if the refund is still missing after that period.

15. Contact Us